SUPPORT
How can we help?
Answers to the questions we get most, the steps for managing your subscription and account, and a real person to email when none of it fits.
SUPPORT
Answers to the questions we get most, the steps for managing your subscription and account, and a real person to email when none of it fits.
GETTING HELP
There is no call centre here. Mosaic is run by one person, and your email comes straight to them. To get a useful answer in one round rather than three, include what you can:
Never send us your password. We cannot read it, we will never ask for it, and nobody from Mosaic will ever request it.
ACCOUNT AND SUBSCRIPTION
Subscriptions are sold and managed by Apple, so a few of these happen in iPhone Settings rather than inside Mosaic.
If you paid but the app still shows the paywall, or you have reinstalled or switched to a new iPhone:
This re-checks your purchase with Apple and unlocks Pro straight away. If it does not, email us and we will look at it from our side.
Cancelling happens in iPhone Settings. We cannot cancel it for you, and neither can deleting the app.
You keep Pro access until the end of the period you have already paid for.
Refunds for App Store purchases are handled by Apple, not by us. We have no ability to issue one.
If something about the app is why you are asking, we would like to hear it - email us either way.
No email after a few minutes? Check your spam folder, and confirm you used the exact address you signed up with. Reset links expire, so request a fresh one rather than reusing an old email.
New accounts need email confirmation before you can sign in. We send the link the moment you sign up.
If it has not arrived, check spam, then try signing up again with the same address to trigger a new one. Tap the link on the device you installed Mosaic on so it can open the app directly.
Email mosaic.investing0@gmail.com from your account's email address with the subject "Delete my account".
We confirm within 7 days and delete within 30. Full detail is in section 11 of the Privacy Policy.
Cancel your subscription separately. Deleting your account does not stop Apple billing you - use the steps above.
QUESTIONS
Large institutional investors are required to disclose their US equity holdings to the SEC every quarter, on a form called a 13F. Those filings are public, but they are scattered across hundreds of documents and are hard to read.
Mosaic collects them, tracks what a selected group of managers hold and how that changes each quarter, and builds a model portfolio from that data using a fixed, published methodology. You can shape it with filters such as sector, stability and the number of stocks, then see how it would have compared historically against benchmarks like the S&P 500 or a savings account.
It is an educational analytics tool for understanding public filing data. It is not a broker, it does not place trades, and it does not give personal financial advice.
Yes. Tap Continue as Guest on the first screen. No account, no email, no payment.
Guest mode shows the full shape of the product - the portfolio structure, the quarter-on-quarter changes, the historical comparison chart - with company identities hidden. Mosaic Pro reveals the actual holdings, the reasoning behind each change, and the full set of filters and comparisons.
It is as current as the SEC allows, and that is a real limitation worth understanding.
13F filings are due 45 days after the end of each quarter. A position a manager held on 31 March may not become public until mid-May. By the time anyone can see a filing, the manager may have already changed the position.
13F filings also cover only US-listed long equity positions. They do not show short positions, cash, bonds, derivatives, foreign holdings or anything about a manager's overall strategy. Mosaic shows you the filed data and is explicit about the delay wherever it appears.
No, and that is a deliberate design decision rather than a disclaimer.
Mosaic shows a model portfolio produced by a published methodology from public filing data. It is the same output for everyone who chooses the same settings. It does not know your income, assets, debts, goals, tax position or timeframe, so it cannot judge whether anything in it is suitable for you. What you do with the information is your decision, and it is worth talking to a licensed financial adviser before acting on it.
New 13F filings arrive each quarter. When the managers Mosaic tracks change what they hold, the model rebuilds from the new filings, so positions can appear, disappear or shift in weight.
The Changes tab explains each movement - which underlying signals moved and in which direction. Nothing changes without a filing behind it.
The performance chart is a historical illustration. It reconstructs what the methodology would have selected at each point in the past, using only the filings that were actually public on that date, so no future information leaks into an earlier decision.
It excludes brokerage fees, taxes, bid-ask spreads, liquidity limits and execution differences. Those costs are real and would reduce any actual result. Past performance does not guarantee future returns.
Try these in order:
Still wrong? Email us with a screenshot and roughly when it happened. We can match it to our server logs.
An email address and a subscription status is essentially all we hold. We never collect your income, assets, debts or any other financial circumstances, we never see your card details, and the app contains no analytics, tracking or advertising SDKs.
The full detail, including how to request deletion, is in the Privacy Policy.
Not yet. Mosaic is on iPhone first. Email us if you want to be told when Android arrives.
IMPORTANT
We would rather be clear about this than bury it.
Consider speaking to a licensed financial adviser before making any investment decision.